This policy covers two things: returns and refunds on equipment you buy outright from RentAcross (pre-owned units from our rental fleet), and refunds on rental bookings (cancellations and security deposits). The purchase section applies to every item listed with a “Buy” price on rentacross.com and to our listings on Google Shopping.
Part A — Returns on purchased equipment
1. Return window
You can return any purchased item for any reason within 7 days of the day it is delivered to you or collected by you from our store. To be eligible, you must tell us you want to return it (see section 4) within those 7 days. The item itself can reach us a few days later once pickup is arranged.
2. Condition for a return
For a return to be accepted, the item must be:
- In the same condition as when you received it — the listed condition (for example “Good condition” or “Fair condition”) is recorded with photographs before handover, and the returned item is checked against that record.
- Complete, with every accessory that was included in the sale (battery, charger, caps, hood, strap, cables, case, packaging) and the original invoice.
- The same unit — the serial number on the item must match the serial number on your invoice.
- Free of any new damage, liquid or sand ingress, fungus, or unauthorised repair or modification since handover.
Normal handling marks from testing the item are fine. If an item comes back with new damage or missing parts, we will contact you with an itemised estimate before deducting anything from the refund.
3. Who pays for return shipping
- Defective, damaged on arrival, or not as described: the return is free. We arrange and pay for pickup or courier, and your original delivery fee is refunded too.
- Changed your mind: you bear the cost of getting the item back to us. If we arrange a pickup, a flat ₹500 is deducted from your refund. If you drop the item at our store or send it by a courier of your choice, there is no deduction. The original delivery fee, if any, is not refunded.
- No restocking fee. We never charge a restocking or handling fee on a return that meets the conditions in section 2.
4. How to start a return
- Within 7 days of delivery or collection, email support@rentacross.com or call or WhatsApp us on +91 77208 29444 with your order number and the reason for the return. If the item is faulty, include a short description and, if possible, a photo or video.
- We confirm the return within one business day and offer either a doorstep pickup (in the cities we deliver to), drop-off at our store, or a courier address if you are outside our service cities.
- Pack the item with all its accessories and the invoice. Our pickup partner or store team will note the serial number and condition at handover and give you an acknowledgement.
5. Refunds
- What is refunded: the full price you paid for the item, including GST. Delivery fees and return pickup charges are handled as described in section 3.
- Inspection: we inspect the returned item within 2 business days of receiving it and email you the outcome.
- How you are refunded: to the original payment method (UPI, card or net banking via Razorpay). We cannot refund to a different account or in cash.
- When: we issue the refund within 7 business days of a successful inspection. Depending on your bank, it can take another 5–7 business days to show in your account. Card refunds may take longer than UPI refunds.
- Exchange instead of a refund: if you would rather swap for a different unit or model, tell us when you start the return and we will adjust the price difference either way.
6. Faults found after the return window
Every unit we sell is pre-owned and sold with its condition disclosed. After the 7-day window we do not accept returns, but if a manufacturer's warranty is still active on the unit it transfers to you, and we will share the original purchase details to help you make a claim. If a unit develops a fault that we believe was present at the time of sale, contact us — we will look at it case by case.
7. Cancelling a purchase before it ships
If you cancel an order before it is dispatched or collected, you receive a 100% refund including any delivery fee, to the original payment method, within 7 business days.
8. What cannot be returned
- Items returned after the 7-day window.
- Items with damage, ingress, or modification that happened after handover (such items are assessed under section 2 rather than refused outright).
- Items whose serial number does not match the invoice, or that are missing included accessories we are unable to source separately.
- Consumables that have been opened or used, such as cleaning kits and sealed memory cards.
Part B — Rental bookings
9. Cancelling a rental
Cancel before the gear is dispatched or picked up and you receive a 100% refund of the rental amount to the original payment method within 7 business days. Once the gear has been handed over, the booking cannot be cancelled and rental charges apply for the booked period.
10. Refusing rental gear at delivery
Every rental item is checked before it leaves us. If you are not happy with an item when it is delivered or when you collect it, you can refuse it on the spot, no questions asked, and that item is refunded in full. Once you or your representative have accepted the gear, it is treated as delivered in working order, so please test it at handover. Our delivery team will wait until you are satisfied.
11. Security deposit
Your refundable deposit is returned in full once the gear is checked in and passes our inspection. Refunds go back to the original payment method within 7 business days of check-in. If the deposit was paid by bank transfer, we refund by NEFT to the account it came from; a different account can be used only if requested from the email address on the booking. If any damage is found, we share an itemised estimate and deduct the repair cost from the deposit before refunding the balance.
Contact
For anything to do with a return, cancellation or refund:
- Email: support@rentacross.com
- Phone / WhatsApp: +91 77208 29444 (10 am – 7 pm IST, Monday to Saturday)
- Please quote your order number. You can also find every order under My Orders when signed in.
This policy is in addition to your rights under the Consumer Protection Act, 2019 and does not limit them. See also our Terms of Use and Privacy Policy.