Question 1

Is payment enough to confirm my booking?

Accepted Answer

Not yet, your booking is confirmed only after successful verification.

Question 2

What if I face trouble during verification?

Accepted Answer

No worries! Our team is here to assist.

📞 +91-7720829444 | 💬 WhatsApp Us

Question 3

What documents do I need for verification?

Accepted Answer

Aadhaar OTP verification

Driving License or Passport

Address proof (e.g., electricity bill in your/parent’s name or rent agreement)

Email ID (if prompted)

Question 4

Can I skip verification if I’ve already paid?

Accepted Answer

No. Verification is mandatory. Bookings without completed verification will be cancelled and fully refunded.

Question 5

What happens if verification fails?

Accepted Answer

If your documents are incomplete or don’t meet our standards, we may cancel your booking. In some cases, our team might reach out to request additional supporting documents. Any payment made will be refunded within 2 business days if verification cannot be completed.

Question 6

Why is verification required?

Accepted Answer

It helps keep rentals secure and prevents fraud. Your data is secure and only used for booking and legal compliance, never for marketing.

Question 7

I'm a first-time user. Can I still rent gear?

Accepted Answer

Absolutely! Many of our customers are first-time renters. Just complete the verification process and handle the gear responsibly. We also share helpful tips and usage insights to make your rental experience smooth and stress-free.

Question 8

How can I cancel my booking?

Accepted Answer

Email us from your registered email ID. Your cancellation is confirmed once we reply.

Our email address: support@rentacross.com

Question 9

What if I don’t show up for store pickup?

Accepted Answer

It will be treated as a no-show, and the order will be cancelled without any refund. You can pick up the gear later through your booking duration.

For example, If you have booked the camera from 5th Jan - 9th Jan. If you were not able to pick it up on the 4th evening, you can pick it up anytime until 9th Jan. 10th Jan will be your return date.

Question 10

Can I cancel during my rental or extension?

Accepted Answer

No. Cancellations during an active rental or extension aren’t allowed.

Question 11

What if I cancel close to pickup or delivery?

Accepted Answer

Within 7 days of pickup: 50% cancellation fee

On the pickup day or post-dispatch: No refund

Question 12

What if I forget to return accessories like chargers or batteries?

Accepted Answer

You have 24 hours to return any missing accessories. If not returned, full replacement charges will apply.

Question 13

What if something gets damaged or lost?

Accepted Answer

Please inform us within 12 hours. Charges for damage or loss will be based on the rental agreement.

Question 14

When am I responsible for the equipment?

Accepted Answer

You are responsible from the moment the equipment is handed over to you, whether at the store or via delivery and until it is returned and inspected by our team.

Question 15

What if I forget to request early?

Accepted Answer

We’ll try to help. If the item is still available, we can often accommodate it. If it’s booked, there may be extra charges or we might need to deny the extension.

Question 16

What if I return late or don’t respond?

Accepted Answer

We send reminders before return time. If the gear isn’t returned and we don’t hear from you, it may be treated as an unauthorized extension, and extra charges may apply. Keeping us informed avoids inconvenience. For more details, please refer to the agreement policy.

Question 17

Can I extend my rental?

Accepted Answer

Yes! Just contact us at least 24 hours before your rental ends. Extensions are confirmed after availability is checked and payment is received.

Question 18

What happens if I return the kit later than agreed?

Accepted Answer

If you return gear significantly late after a confirmed return time, we may treat it as a late return and apply penalties. Communication ahead of time helps avoid this.

Question 19

What is the minimum rental period?

Accepted Answer

We charge for a minimum of 1 full rental day. The previous day pickup and next day return times are provided as buffer periods and are not included in the rental usage.

In case of same-day urgent bookings (e.g., booked before 1 PM on April 7), the rental will still count as a 1-day booking with return due by 10:30 AM the next day.

Question 20

Are the products rented out owned by other customers?

Accepted Answer

No, all rental equipment is owned and maintained by RentAcross. We do not rent out products owned by other customers or third parties. Each item is regularly cleaned, serviced, and quality-checked before every rental to ensure the best experience for you.

Question 21

Can you help with viewing or recovering my photos/videos?

Accepted Answer

We can guide you on basic usage, but we don’t offer software support or data recovery. Please back up your files promptly to avoid any loss.

Question 22

Why is full payment required upfront?

Accepted Answer

Full payment secures your gear. Your booking isn’t confirmed until payment is made, and the item may be booked by someone else otherwise.

Question 23

Do you accept cash on delivery payments?

Accepted Answer

No. We currently don’t support cash on delivery. Please pay using UPI/ Net Banking or Credit/ Debit Cards.

Question 24

How can I be sure that it is safe to pay online on RentAcross?

Accepted Answer

We use RazorPay, one of India’s most trusted payment gateways, ensuring a fully secure payment process. RentAcross does not store any sensitive payment information on its servers.

Question 25

Can I pick up the gear the same day my rental starts?

Accepted Answer

Yes!

Same-day pickup or delivery is usually possible for bookings confirmed before 1:00 PM. Once payment and verification are complete, your gear is prepared for dispatch (subject to availability).

Question 26

Can someone else pick up or drop off the gear for me?

Accepted Answer

Usually, the person who places the booking should handle both pickup and return. If someone else needs to do it on your behalf, please reach out to us in advance for approval.

Note: you’ll still be fully responsible for the gear throughout the rental period.

Question 27

What are my pickup and return timelines?

Accepted Answer

If your rental is from 5th to 7th July:

Pickup: 4th July (between 3:00–7:00 PM) or 5th July (between 8:00–10:30 AM)

Return: 7th July (by 8:00 PM) or 8th July (between 8:00–10:30 AM)

Question 28

Can I pick up or drop off the gear at a store?

Accepted Answer

Store pickup and drop-off is currently available only in Pune. In all other cities, we offer home delivery and pickup only, which may be chargeable depending on your location. In such cases, you'll see the store pickup/drop option disabled on the shipping page during checkout.

Question 29

Can I change the pickup or delivery method after booking?

Accepted Answer

We’re unable to make changes to the pickup or delivery method once your booking is confirmed. Our logistics are scheduled ahead of time to ensure smooth and timely service for everyone. If you have a specific preference, it’s best to choose it while booking.

Rent Lenses in Auckland

Other gear in Auckland

Frequently Asked Questions

Booking & Verification

Is payment enough to confirm my booking?

What if I face trouble during verification?

What documents do I need for verification?

Can I skip verification if I’ve already paid?

What happens if verification fails?

Why is verification required?

I'm a first-time user. Can I still rent gear?

Cancellation

Equipment Responsibility

Extension

General

Payment

Pickup & Return

Rent Lenses in Auckland

Other gear in Auckland

Frequently Asked Questions

Booking & Verification

Is payment enough to confirm my booking?

What if I face trouble during verification?

What documents do I need for verification?

Can I skip verification if I’ve already paid?

What happens if verification fails?

Why is verification required?

I'm a first-time user. Can I still rent gear?

Cancellation

Equipment Responsibility

Extension

General

Payment

Pickup & Return